Delivery Times

There are numerous factors which might take time and delay delivery, some caused by us, some by the customer and some by situations out of our control.

Ordering can be done online within 10 minutes however if we are required to search our nursery for frangipanis with specific features, it’s more like to take days. We try to reply to customers with photos and information within 24 hours but, depending on the weather and how busy we are, it sometimes takes us a few days or more.
Payment instructions are emailed to the customer with order details automatically as soon as an order is placed online so customers can pay straight away. If a customer modifies their online order or submits an order via email, we will email payment instructions as soon as the customer has confirmed their order.
Transportation Bookings can be made as soon as we receive a remittance or a simple message that the customer has paid. We will send an email to a horticultural transport company who usually reply within 24 hours. If we are trying to combine orders to deliver ourselves, we might take up to 7 days. If a frangipani is taller than 2.5m or wider than 1m, we might need to take extra time to confirm the best method and costs.
Frangipani Order Pick Ups are usually booked 1 to 6 days later. Only orders going to distant or unpopulated destinations have a possibility of taking longer.
Frangipani Delivery within South east Queensland is often the next day. Deliveries to Sydney are usually 2 or 3 days after collection.

Conditions Which Might Delay Delivery

  • An ordered frangipani has been sold or not in a satisfactory condition and a replacement needs to be decided on.
  • An ordered frangipani is wider than 1 metre or taller than 2 metres and freight options need to be discussed.
  • Customer delays payment.
  • Customer chooses to make additional purchases to utilize available freight space. Freight Space
  • The delivery fee has not been automatically calculated or the delivery location is an area where only large trucks pass near, such as rural coastline, or where our delivery trucks do not usually go. Delivery possibility has to be confirmed and the cost calculated and paid for. Door-to-Door Deliveries
  • Bad weather, unexpected mechanical problems or a busy Christmas period.

40 Replies to “Delivery Times”

  1. This is a really well organized web site with lots of useful information to help your garden.

  2. I had my eye on #713 Singapore but it appears to have been sold. I come back and check again in the future.

  3. very nice web site. i love frangipanis but didn’t know they are sold in advanced sizes until today

  4. My first frangipani flowered for the first time after 4 years so last year I bought a frangipani with about 20 branches and got lots of flowers the first year.

  5. I’m glad I found your site. I will be looking for the largest frangipani I can find next season for our new house.

  6. I think it’s great that your nursery specializes in frangipanis and that you are able to offer so many varieties.

  7. Many business offer Afterpay so they can sell to customers who don’t have cash. You should offer it to increase your sales.

  8. White pudicas don’t have a scent so I thought the pink pudica wouldn’t either.

    I bought two pink pudicas last year and they have a beautiful scent.

  9. Frangipani flowers are a great example of how amazing nature is. The way they are formed and the way they look and smell when fully developed. A great way to see God’s work. May God bless you all!

  10. Do not break a branch off someone’s frangipani without asking first. Most people are happy to cut a branch off for you.

  11. I was told the delivery company only delivers to the property boundary but the driver carried my frangipanis to my courtyard for me. Lucky.

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