This page outlines OUR policies and expectations for those who are interested in finding out more about us before ordering.


1-When you add a frangipani tree to your cart and checkout on the www.FrangipaniTrees.com website, you understand that your purchase has not been finalized.
1a-Online purchases need to be confirmed by email or phone. After we have confirmed your order, you can proceed to make your payment by direct deposit, bank transfer or paypal. If you are in South East Queensland and we will be doing your delivery, you can arrange to pay cash on delivery.
1b-Please request an official invoice if you require one and do not receive it. This invoice will have our ABN and GST details on it. Any automated emails from the Ecommerce system detailing orders can be used as a quotation but are not an official tax invoice.

2-When making payment for an order, you understand that any proposed delivery date may be delayed due to unforeseen circumstances.
2a-Where possible, we keep all customers informed as to when we hope to ship their order and to any possible delays.
2b-Factors such as oversized trees, out of the way locations and off season orders can increase the time it takes between making your order and us getting your ordered frangipani trees to you.
2c-If you make your deadline clear to us when ordering and we are unable to arrange delivery by that time, we will offer you a full refund.

3-It is our policy that if a customer cancels 5 days or more before any proposed delivery date, we will refund payments in full.
3a-Requests to cancel orders within 5 days of the proposed delivery date will usually result in the loss a $50 deposit.
3b-Any cancellation after delivery has been initiated (including a return) will result in the customer being required to cover all transportation costs and a $50 handling fee.

4-We arrange delivery on the customers behalf.
4a-The transport companies which we usually use handle only plants and handle plants everyday. It is essential for the survival of their business to take care of the goods they transport. The drivers load and unload plants everyday so most have become very skilled at it.
4b-Frangipani branches are quite flexible and can often endure being squeezed in amongst other plants. They can endure long hot trips and long periods without water. Unlike electronic goods, frangipanis will always go on working in the future no matter how roughly they are treated during transportation.

4c-On the rare occasion, damage to our frangipanis has occurred during interstate transportation. This is invariably a broken off branch.
Frangipani branches can be flexible but when bent too far, they can completely snap off. You can easily notice if a branch has been broken during transportation because there will be fresh white sap on the break. The factors which possibly contribute to damage during transportation are;-
(i) us making a frangipani available for interstate sale which is not suitable for interstate transportation.
(ii) the transport company not using enough care.
(iii) the customer agreeing to transport a frangipani order which extends beyond the purchased space.
(iv) Bad luck. The truck can hit a pothole on a NSW highway causing another item to fall onto the frangipani tree.

4d-If your frangipani happens to arrive with a broken off branch, please ask them for the broken branch. Just because a branch is broken off, it doesn't mean they don't have to deliver it, right? Also, if you're asked to sign "received in good order" just write "damaged" in the box. These two actions may help the driver, management and the company as a whole to realize that a broken frangipani branch is no flippant matter. We will also pass on any photos or emails about damage during transportation.

4e-Feel free to send us a photo of the damage or broken branch and ask us if it possible to get compensated for the damage. Even though the transport company may have caused the damage and may not take responsibility, we would like to show our regret by reducing the amount paid for the frangipani to better reflect it's reduced value.
We do not expect this gesture to take away all of the disappointment, but we'd prefer to do this rather than deny all responsibility.

4f-We will assist customers as much as we can who wish to choose their own transport company or pick up their ordered frangipani trees personally.

5-Unless you notify us of your concern within the first few days after receiving your order, you accept that any reduction of health or death is the result of the new environment, not the condition of the frangipani tree at the time of delivery.
5a-We recommend you read out frangipani advice page before receiving your frangipani order which will equip you with all the necessary knowledge to transplant and take care of your newly purchased frangipani tree(s).
5b-Inspect your frangipani tree as soon as you receive it. If you are concerned about something, let us know by email. State your concern and ask us how we feel about it. If it develops into a bigger problem later, you can send us another email with a photo. With this evidence, we will be able to take responsibility and organize a replacement frangipani for you.

6-When you order a frangipani tree from www.FrangipaniTrees.com, you accept that the photo(s) may not depict all of the qualities of the tree and due to the passing of time and seasonal factors, may not depict its present appearance.
6a-When time permits, descriptions of easily noticeable imperfections and photos from different angles will be included. Alternatively, comments like "almost flawless" will be included in the description where appropriate.

7-When you order a frangipani tree from us, you accept that the information presented on www.FrangipaniTrees.com is to assist in the process of selection and figures are approximations. Only figures inaccurate by more than 20% will be considered inaccurate.
7b-When you order a frangipani tree from us, it assumed you have read the accompanying description and you are aware of the imperfections (if any) which are stated in the description.