Delivery Process

Almost all our orders are delivered within 2 weeks after an order is submitted.

Possible delays include:-

  • An ordered frangipani has been sold or not in a satisfactory condition and a replacement needs to be decided on.
  • An ordered frangipani is wider than 1 metre or taller than 2 metres and freight options need to be discussed.
  • Customer delays payment.
  • Customer chooses to make additional purchases to utilize available freight space. Freight Space
  • The delivery fee has not been automatically calculated or the delivery┬álocation is an area where only large trucks pass near, such as rural coastline, or where our delivery trucks do not usually go. Delivery possibility has to be confirmed and the cost calculated and paid for. Door-to-Door Deliveries
  • Bad weather, unexpected mechanical problems or a busy Christmas period.